At LOVENEDI, we want your shopping experience to be simple, transparent, and stress-free. Please review our shipping and return policies below before placing your order.

SHIPPING
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. During sales, holidays, or periods of high order volume, processing may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.

Shipping Times
Once your order has been shipped, delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are:

Standard Shipping: 5–10 business days

Express Shipping: 2–5 business days

Please note that these are estimates and are not guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, customs, or other circumstances beyond our control.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available. Please allow up to 48 hours for tracking information to update after your package has been dispatched.

RETURNS
We want you to love your LOVENEDI purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility
To be eligible for a return, items must:

Be unused and unworn

Be in their original condition

Have all original tags attached

Be returned in their original packaging

Not show signs of damage, stains, washing, or alteration

Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. This may include intimate or personal-care items, customized products, gift cards, and final-sale items. Please check the product description before purchasing.

How to Start a Return
To request a return, please contact our customer service team with:

Your order number

The name of the item(s) you wish to return

The reason for the return

Please do not send an item back before contacting us. Our team will provide you with the return instructions and the appropriate return address.

Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the cost of return shipping. We recommend using a shipping service that provides tracking, as LOVENEDI cannot be responsible for returns that are lost in transit.

Damaged or Incorrect Items
Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and work with you to find the best solution.

Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved. If approved, your refund will be issued to your original payment method. Please allow 3–7 business days for us to process the refund after approval. Your bank or payment provider may require additional time to make the funds available. Original shipping fees are generally non-refundable unless the return is due to an error on our part.

Exchanges
If you need a different size, color, or product, please contact us. Depending on availability, we may be able to assist you with an exchange.

QUESTIONS?
We’re here to help. If you have any questions about shipping, returns, or your order, please contact our customer service team through our Contact Us page.

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LOVENEDI
Made with care, delivered with love.