TERMS & CONDITIONS

Welcome to LoveNedi.

These Terms & Conditions govern your use of the LoveNedi website and your purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. ABOUT LOVENEDI
LoveNedi is an online store offering gifts and products designed to celebrate love, friendship, family, and appreciation.

Website: lovenedi.com
Email: support@lovenedi.com

Throughout these Terms & Conditions, the words “LoveNedi,” “we,” “us,” and “our” refer to LoveNedi. The words “you” and “your” refer to the person using our website or purchasing our products.

2. USE OF OUR WEBSITE
By using LoveNedi, you agree to:

Provide accurate information when placing an order or creating an account.

Use the website only for lawful purposes.

Not attempt to interfere with the operation or security of the website.

Not use our website to engage in fraudulent or unauthorized activities.

Keep your account information and password secure.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.

3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate. However:

Product colors may appear slightly different depending on your device or screen.

Product dimensions may have minor variations.

Product images may be used for illustrative purposes.

Availability may change without notice.

We reserve the right to correct errors, update product information, or modify product availability at any time.

4. PRODUCT AVAILABILITY
Products displayed on our website are subject to availability. If a product becomes unavailable after you place an order, we may contact you to offer an alternative solution or provide a refund for the unavailable item.

5. PRICES
All product prices are displayed on the website at the time of purchase. Prices may change at any time without prior notice. Any applicable taxes, customs duties, or additional charges may depend on the customer’s location and applicable laws. Where applicable, such charges may be the responsibility of the customer.

6. ORDERS
When you place an order through LoveNedi, you are making an offer to purchase the products selected at the displayed price. After placing an order, you should receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to refuse or cancel an order when necessary, including in situations involving:

Product availability issues

Pricing or product information errors

Suspected fraudulent activity

Payment problems

Shipping restrictions

Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. PAYMENT
We use third-party payment providers to process payments. Depending on the payment methods available on our website, you may be able to pay using credit cards, debit cards, digital wallets, or other supported payment methods. LoveNedi does not intentionally store complete payment card information on its own servers. Payment processing is subject to the terms and privacy policies of the applicable payment provider.

8. SHIPPING AND DELIVERY
We aim to process and ship orders within the timeframe stated on our website. Delivery times may vary depending on:

Destination

Shipping method

Product availability

Carrier delays

Customs processing

Holidays or other unforeseen circumstances

Estimated delivery times are not guaranteed unless specifically stated otherwise. Once an order has been handed to the shipping carrier, delays caused by the carrier or customs may be outside our control. For more information, please see our Shipping & Delivery page.

9. CUSTOMS AND IMPORT FEES
For international orders, your country may impose customs duties, taxes, or other import charges. Unless explicitly stated otherwise, these charges are not included in the product price or shipping fee. The customer is responsible for any applicable customs duties, taxes, or import charges required by their local authorities.

10. RETURNS AND REFUNDS
We want you to be satisfied with your purchase. Our return and refund conditions are explained in our Returns & Refunds policy. Before returning an item, please contact our customer support team at: support@lovenedi.com. Do not send products back without first receiving return instructions from LoveNedi.

11. DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Please provide:

Your order number

A description of the problem

Clear photographs of the product and packaging when applicable

We will review the situation and determine the appropriate solution.

12. CANCELLATION OF ORDERS
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee that an order can be cancelled once it has entered processing or fulfillment. If an order has already been shipped, cancellation may no longer be possible and the order may instead be subject to our Returns & Refunds policy.

13. INTELLECTUAL PROPERTY
All content available on LoveNedi, including but not limited to:

Logos

Brand names

Text

Graphics

Images

Website design

Product descriptions

Videos